Does the remote DBA have sufficient experience to determine which alerts require intervention or escalation? Is there an escalation path which is updated and verified every few months?
Misjudging when to act may result in a system outage and the loss or production time.
If the DBA resources are offshore, are their English skills sufficient to communicate what the issue is and to understand a client request.
ideametrics provides domestic and on-site DBA resources and monitoring for those clients who have security, financial or government restrictions.
Where economy is primary concern, ideametrics offers an off-shore DBA option. Our off-shore DBA team has been offering services for almost a decade. As a result, client facing resources all have excellent language skills and have a minimum of three years DBA experience.
It is also possible to structure a combiantion of domestic, on-site and offshore DBA resources.
At ideametrics there is no disconnect between the sales organization and technical organization because it is the technical people who perform the needs analysis and create the proposal.
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