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Help Desk Services
What makes our support different is that our goal is to make users self-sufficient. Just solving the problem for the user will not help them the next time they face the same issue.
Welcome to ideametrics.
Services
Focusing on a limited number of skill sets allows us to provide deep expertise in each.
Business Intelligence
Business Intelligence requires a special skill set. It’s not just an understanding of the ins and outs of how EBS works but also the ability to synthesize data.
Report Writing
The difference between an elegant, easy-to-use report and one which is cumbersome requires specialized abilities.
User Training
We want to turn your users into experts. We don’t just show them, we educate them.
24/7 Monitoring
On-site, off-site or off-shore assigned resources… No need to waste time going over the case with a new person you have never talked to before.
Why Choose Us?
At ideametrics there is no disconnect between the sales organization and technical organization because it is the technical people who perform the needs analysis and create the proposal.
