What makes our support different is that our goal is to make users self-sufficient. Just solving the problem for the user will not help them the next time they face the same issue.
Business Intelligence requires a special skill set. It’s not just an understanding of the ins and outs of how EBS works but also the ability to synthesize data.
The difference between an elegant, easy-to-use report and one which is cumbersome requires specialized abilities.
We want to turn your users into experts. We don’t just show them, we educate them.
On-site, off-site or off-shore assigned resources… No need to waste time going over the case with a new person you have never talked to before.
At ideametrics there is no disconnect between the sales organization and technical organization because it is the technical people who perform the needs analysis and create the proposal.